Privacy Policy
Welcome to Rockingham Removals, where passion for service meets reliability and trust.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
We are committed to maintaining the privacy and security of our customers’ personal data in compliance with applicable Australian privacy laws.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Personal details: Name, phone number, email address, and home or business address.
- Booking information: Move dates, pickup and delivery locations, and service preferences.
- Payment details: Information required to process payments securely (we do not store full credit card details).
- Website usage data: IP address, browser type, device information, and pages visited on our website.
2. How We Use Your Information
We use the collected data to:
- Provide, manage, and improve our moving and removal services.
- Process payments, invoices, and receipts.
- Communicate with you about bookings, updates, or customer support.
- Send promotional offers or service updates (only if you opt-in).
- Ensure compliance with legal and regulatory requirements.
3. Data Protection & Security
We take appropriate measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Our website uses secure encryption (SSL) for all sensitive transactions and we restrict data access to authorized personnel only.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share information only when necessary:
- With trusted third-party service providers (e.g., payment processors, logistics partners).
- When required by law or legal process.
- To prevent fraud or protect the safety and rights of our customers or staff.
All third-party partners are required to maintain strict confidentiality and comply with data protection standards.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tools to enhance your browsing experience.
Cookies help us understand visitor behavior, analyze website traffic, and improve performance.
You can adjust your browser settings to refuse cookies, but some features of our website may not function properly as a result.
6. Your Rights
You have the right to:
- Access and request a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with a data protection authority if you believe your data has been mishandled.
To exercise these rights, please contact us.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
Once data is no longer needed, it is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites.
Please note that we are not responsible for the privacy practices or content of those external sites.
We encourage you to review their respective privacy policies.
9. Updates to This Privacy Policy
Rockingham Removals reserves the right to modify or update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: